KUALA LUMPUR: Customers seeking compensation from troubled airline Rayani Air may need to resort to a class action suit to get their refunds, says the Malaysian Aviation Commission (Mavcom).
Its chief executive officer Azmir Zain said there are three avenues for customers: to claim their travel insurance, make a claim in the Small Claims Court or come together to file a class action suit against the airline.
“The reality of it is Rayani has a long list of creditors apart from customers. The courts will need to determine where in the queue the customers fall,” he said during Mavcom’s first public engagement with the media.
Mavcom is an independent body established on March 1 under the Malaysia Aviation Commission Act 2015 to regulate economic and commercial matters in the civil aviation industry.
Azmir said customers can come to Mavcom for advice as its role is to facilitate complaint resolution under the Malaysian Aviation Consumer Protection Code 2016.
“In regards to Rayani Air, it's a little bit special. They've gone public to state they are unable to resolve complaints,” he said.
He added that most complaints against Rayani Air are over refunds.
Azmir said that in the case that an airline is not able or refuses to resolve a complaint, Mavcom can suggest alternatives. However, he did not elaborate what measures could be taken.
On July 12, Rayani Air stated that it would be unable to refund its customers for their flight tickets due to investors pulling out of the company following the revocation of its flying licences.
In a statement on its Facebook page, the airline said it would appeal to the Department of Civil Aviation and Mavcom to get its licences back.
Its chief executive officer Azmir Zain said there are three avenues for customers: to claim their travel insurance, make a claim in the Small Claims Court or come together to file a class action suit against the airline.
“The reality of it is Rayani has a long list of creditors apart from customers. The courts will need to determine where in the queue the customers fall,” he said during Mavcom’s first public engagement with the media.
Mavcom is an independent body established on March 1 under the Malaysia Aviation Commission Act 2015 to regulate economic and commercial matters in the civil aviation industry.
Azmir said customers can come to Mavcom for advice as its role is to facilitate complaint resolution under the Malaysian Aviation Consumer Protection Code 2016.
“In regards to Rayani Air, it's a little bit special. They've gone public to state they are unable to resolve complaints,” he said.
He added that most complaints against Rayani Air are over refunds.
Azmir said that in the case that an airline is not able or refuses to resolve a complaint, Mavcom can suggest alternatives. However, he did not elaborate what measures could be taken.
On July 12, Rayani Air stated that it would be unable to refund its customers for their flight tickets due to investors pulling out of the company following the revocation of its flying licences.
In a statement on its Facebook page, the airline said it would appeal to the Department of Civil Aviation and Mavcom to get its licences back.
Source: The Star | Nation | 18 July 2016
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