KUALA LUMPUR: The Malaysian Aviation Commission (Mavcom) advises Rayani Air’s customers who have purchased tickets using credit or debit cards but were not able to fly following Rayani Air’s cessation of operations, to initiate a chargeback request with their respective credit/debit card issuing banks in order to recover their monies.
In a statement, the commission said the chargeback enquiries were to be made directly to their credit/debit card issuing banks under the category of “services not received” or a similar category.
“As credit/debit card providers may have different terms and conditions on chargeback services, we urge Rayani Air’s customers to engage with their respective credit/debit card issuing banks as soon as possible.
“Consumers may also be required to submit the necessary documents to their card issuing banks to facilitate the chargeback process,” it said.
Rayani Air’s Air Service Licence was revoked on June 13, 2016.
Source: The Star | Business | 26 August 2016
Tiada ulasan:
Catat Ulasan